Return and Refund Policy

Effective Date: September 28, 2026

At Coastal Care Medical Supply Store, we want you to be satisfied with your purchase. Because many of the products we sell are health, personal care, hygiene, and medical-related items, certain products may have return restrictions for health and safety reasons.

Please review the following policy before requesting a return.

Eligible items may be returned if a return request is made within 15 days of delivery, unless otherwise stated on the product page.

To qualify for a return, the item must:

• Be unused, unopened, and in its original condition.
• Be returned in the original packaging with all accessories, instructions, and components included.
• Have proof of purchase from Coastal Care Medical Supply Store.
• Meet all applicable health and hygiene requirements.

Products that have been used, opened, altered, damaged after delivery, or are missing original packaging or components may not be eligible for return.

For health, hygiene, and safety reasons, certain products are not eligible for return once opened or used.

Non-returnable items may include, but are not limited to:

• Personal hygiene products.
• Products that come into direct contact with the body or bodily fluids.
• Opened or used medical supplies.
• Opened orthopedic or personal support products where hygiene considerations apply.
• Products specifically identified as non-returnable on the product page.
• Items that cannot be resold for health or safety reasons.

If you are unsure whether a product is returnable, please contact Coastal Care Medical Supply Store before opening or using the product.

Please contact us before sending any product back.

Returns must be authorized before shipment. Return instructions and the appropriate return address will be provided after your request has been reviewed.

Do not return merchandise without receiving return instructions from Coastal Care Medical Supply Store.

Unless the return is the result of an incorrect, defective, or damaged item received, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise. Coastal Care Medical Supply Store is not responsible for return packages lost or damaged during transit.

Eligible returns may be subject to a 25% restocking fee.

Any applicable restocking fee will be deducted from the refund amount.

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive an incorrect product, contact us as soon as possible so we can review the issue and determine the appropriate resolution.

We may request photographs of the product, packaging, shipping label, or damage to help process the claim.

When an error is confirmed to be ours or that of our fulfillment provider, eligible return or replacement shipping costs will not be charged to the customer.

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method, less any applicable restocking fee, return shipping charge, or other non-refundable charges.

Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Orders are submitted for processing quickly. We cannot guarantee that an order can be canceled or changed after it has been placed.

If you need to request a cancellation or modification, please contact us as soon as possible. If the order has already entered processing or shipped, the applicable return policy will apply.

If you have questions about a product's return eligibility or need to request a return, please contact:

Coastal Care Medical Supply Store
Website: mycoastalva.com

Please include your name, order number, product purchased, and reason for the return so we can assist you efficiently.

Coastal Care Medical Supply Store reserves the right to update this Return & Refund Policy as necessary. The policy in effect at the time of purchase will apply to your order.